Privacy policy

1. Who is responsible

Dr. Sara Zapata Aesthetic Dentistry, located at Av. 6A Bis #35N-100, Suite 402, Centro Empresarial Chipichape, Cali, Colombia, is responsible for the personal information submitted through this website.

2. Information we collect

When you request an assessment, we may collect your name, email address, telephone or WhatsApp number, country and city, treatment of interest and the message you choose to send. We may also process limited technical information required to protect the form against fraud and automated spam.

3. How we use it

We use this information to answer your request, provide initial guidance, coordinate an appointment or possible visit to Cali, maintain appropriate service and security records, and comply with applicable obligations. We do not sell personal information.

• Respond to your enquiry and contact you through the channel you provided.
• Coordinate a virtual or in-person assessment.
• Protect the website and contact channels against misuse.
• Meet applicable administrative, clinical or legal requirements when a patient relationship begins.

4. Authorization and service providers

By selecting the consent box and sending the form, you authorize the practice to use the submitted information for the purposes described above, under applicable Colombian personal data protection rules. Hosting, security, message-delivery and communication providers may process limited information on our behalf, including from infrastructure located outside Colombia, subject to reasonable contractual and technical safeguards.

5. Sensitive health information

The public form is not designed to receive sensitive clinical information. If photographs, radiographs, medical history or other health data are needed, the clinical team will indicate an appropriate channel and explain the relevant authorization. Do not use this website for an emergency.

6. Retention and security

We retain information only for as long as reasonably necessary to respond, provide the requested service, protect our channels or meet applicable obligations. We use reasonable administrative and technical measures, but no internet transmission can be guaranteed to be completely secure.

7. Your rights

You may ask to know, update or correct your information; request evidence of your authorization; ask how it has been used; revoke authorization or request deletion when legally applicable; and submit a complaint to the competent Colombian authority after using the practice’s enquiry channel.

• Use the contact form and write “Personal data request” in the message.
• Call or contact the practice on WhatsApp at +57 302 264 5042.
• Provide enough information for us to verify your identity and understand the request.

8. Minors, external links and updates

A parent or legal guardian must manage enquiries for minors. External websites have their own privacy practices. We may update this policy when our services, providers or legal obligations change; the current version will always show its update date.